The majority of all payment issues we see come from the payment being rejected by the patient's bank.
If you're experiencing any payment issues, we suggest contacting your banking institution to confirm the purchase.
Once you do, you can update / re-add your payment method for this purchase in the Account" section of your dashboard.
From here you will see the "Payment Method" section " and the ability to "Add a payment method."
Please note we do not accept payments linked to HSA or FSA accounts.
While we are unable to manually update payment information for patients, our team can try to reprocess a failed payment on the same payment method.
If you need any assistance, you can contact us using our Contact Us Form.
You can also email us meds@hellocake.com for meds specific questions.
Our contact support hours are Monday - Friday, 9AM - 5PM PST.
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