If you are approved for a prescription, it typically takes 2-3 business days for the pharmacy to fulfill your prescription and ship it. Once shipped, it generally takes 2 - 5 business days to arrive.
You will receive an email with tracking and carrier (FedEx, UPS, USPS) information once your order ships. You can also find the status of your order in the Orders section of your account.
If it's been more than 2-3 business days since you submitted your intake form and you haven't received any tracking information, please check the following:
1) The "Messages" section of your account. Sometimes the doctors need more information from you before they can approve your prescription. Double-check to see if you haven't missed any messages from the doctor.
2) If your order status says "Payment failed" double-check your payment information. You can update your payment method for your purchase by heading to the "Account." From here you'll see the ability to "Payment Method." We are unable to manually update payment information for patients. Please note we do not accept payments linked to HSA or FSA accounts.
Comments
0 comments
Article is closed for comments.