If you are approved for a prescription, it typically takes 2-3 business days for the pharmacy to fulfill your prescription and ship it. Once shipped, it generally takes 2 - 5 business days to be delivered. Orders shipped to Alaska and Hawaii might take an additional day or two.
To help avoid any delays - keep an eye on your inbox as you will be notified via email if a doctor needs more information from you to approve your prescription.
You will receive an email with tracking and carrier (FedEx, UPS, USPS) information once your order ships.
All of these prescriptions are custom made and made to order and are not a sitting prescription.
You can also find the status of your order in your account.
We do not offer expedited shipping at this time.
If it's been more than 2-3 business days since you submitted your intake form and you haven't received any tracking information, please check the following:
1) The "Messages" section of your account. Sometimes the doctors need more information from you before they can approve your prescription. Double-check to see if you haven't missed any messages from the doctor.
2) If your order status says "Payment failed" double-check your payment information. You can update your payment method for your purchase by heading to the "Account." From here you'll see the ability to "Payment Method." We are unable to manually update payment information for patients. Please note we do not accept payments linked to HSA or FSA accounts.
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