All of our battery powered massagers turn on the same way.
These troubleshooting steps have helped other customers with similar issues turning on their device.
First, make sure to charge it for 2 -3 hours. You'll know that the device is charging because the light will be blinking.
If it's not blinking at all, try using a different outlet just to double-check (we only suggest this because this worked for others).
Once it is fully charged the light will go solid.
Now really hold and press down the power button for 5 seconds for the device to restart.
If this still doesn't work, please fill out our Replacement or Return Request and we will take care of you from there.
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