Do your products have a warranty?

We’re proud of the quality of Cake products and want to make sure you’re satisfied with your purchase. That’s why every device you buy from us or one of our authorized retailers comes with a one-year limited warranty.

What’s Covered

• Manufacturing defects and material issues under normal use within one year of your purchase.

 What’s Not Covered

• Damage from misuse, accidents, or modifications.
• Normal wear and tear.
• Lost or stolen items.

Our Replacement Policy

• You’re eligible for one free replacement per original purchase during the warranty period.
• Need another replacement for the same item? We’ve still got your back — additional replacements will be available at a 15% discount.

How to Submit a Warranty Claim

1. If your device becomes defective within that time frame, please reach out to us via hello@hellocake.com or you can also submit your request via our Replacement or Return Request form. 
2. If you purchased the device from one of our authorized retailers, please include proof of purchase and/or photo of the item.

We reserve the right to decline a warranty claim if the required information is not provided.