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My Hello Cake Orders & Shipping

My Hello Cake Orders & Shipping

Here you'll find articles on how you can track your Hello Cake purchases and report any issues.

Shipping & Tracking My Order

Where can I find my tracking information?
My tracking says it was delivered, but I don't have it! What do I do?
I am missing items from my order!
You sent me the wrong items!
What does "In Transit, Arriving Late" mean?
What does "Shipment Received, Package Acceptance Pending" mean?

Product Questions

How should I store my product?
My device won't turn on!
What if nothing comes out of the bottle?
What if my product arrived damaged?
What is your Hello Cake return policy?
What happens if I have an allergic reaction or the product irritates me (or my partner’s) skin?

See all 7 articles

Help Center