I am having trouble logging into my Cake Meds account

You'll want to make sure you are using the link here to log in.

If you don't remember your password, click on the "Reset Password" button.  

If you're not able to sign in, you might be located in our old system.  If you started your prescription before 11/01/2024,  you'll want to make sure you are using the below link to sign in: https://app.hellocake.com/user/

If you're looking for a refill or to start a new prescription, you should use our new system. You can start a new subscription here.  Make sure to cancel any current prescriptions in the old system before doing so to avoid double-subscriptions.

If you continue to have trouble, please Contact Us and provide the following information so we can look into this further for you:

• the email address you're trying to login with
• a screenshot of the page and error message you are receiving
• are you on a mobile or desktop device?
• which browser are you using (ex., Google Chrome, Safari, Firefox)