If you're unable to login, it's possible that you haven't made a purchase in our new system. When you make a new order, you will automatically generate a new account.
We recently upgraded our website on 11/01/2024. While you may not be able to see past orders, our team can still locate them and are happy to help.
If you started your meds prescription before 11/01/2024, you'll want to make sure you are using the below link to sign in: https://app.hellocake.com/user/
If you're looking for a refill or to start a new prescription, you should use our new system. You can start a new subscription here. Make sure to cancel any current prescriptions in the old system before doing so to avoid double-subscriptions.
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