You can delay your renewal date by 2 weeks, 4 weeks, and 8 weeks directly in your account.
1) Login to your dashboard head to the Subscriptions section.
2) Click the "Manage" button.
3)Click the "Change Refill Date" button.
4) From here you will see buttons for "Delay 2 Weeks", "Delay 4 Weeks and "Delay 8 Weeks."
If you end up needing more meds before your next renewal date, you can always select the Get it now option.
If you're not able to sign in, you might be located in our old system. Please email our support team at meds@hellocake.com and our team can cancel your subscription in the old system so you can start a new one in our new system.
If you started your prescription before 11/01/2024, you'll want to make sure you are using the below link to sign in: https://app.hellocake.com/user/
You can get started on a new subscription here.
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